IT Application & Production Support Engineer

Technical Requirements:

• Experience with Linux, Windows Server, Oracle, and SQL Server (performance tuning, execution plans).
• Proficiency in Python, Shell scripting, JSON/YAML, IBM MQ, CFT, Tomcat, and Apache.
• Knowledge of Ansible, Jenkins, Bitbucket, and Autosys for automation and CI/CD.
• Familiarity with Kubernetes, OpenSearch, and Dynatrace for cloud and monitoring.
• Understanding of TCP/IP, DNS, Load Balancers, and VPC/Subnets networking concepts.
• Knowledge of ITIL, ServiceNow/JIRA, and basic IAM/Vault concepts.

Soft Skills:

• Client-oriented mindset with proactive communication.
• Strong documentation skills (Wiki/SharePoint).
• Ability to coordinate across technical and business functional teams.

Core Responsibilities:

• Manage end-user requests, incident qualification, and regular communication for investment banking platforms.
• Provide L2 technical support, handle deployments (Staging/Prod), and manage system monitoring and security.
• Work with infrastructure teams on DRP, environment building, and obsolescence management.
• Implement DevOps practices, automate tasks via scripting, and maintain quality reporting (KPIs).