Project & Operations Coordinator (K/M)

NetTickIT is a high-performance retail platform trusted by global brands. The company operates in accordance with international quality and security standards (ISO 9001, ISO 27001) and is recognized by ITwiz BEST100.

• Minimum 2 years of experience in project coordination, junior project management, or a similar operations role within a software/tech environment.
• Hands-on experience with Jira, including setting up workflows and managing backlogs.
• Experience in a client-facing role; retail software experience is a significant advantage.
• Excellent professional English language skills.

Jira & Backlog Hygiene:

• Translate "pop-up" requests and vague client feedback into well-defined Jira tickets with clear descriptions and acceptance criteria.
• Ensure no task reaches developers without the necessary information.
• Prepare the board for Monday syncs to facilitate team planning.

Communication & Email Management:

• Act as the first line of defense for incoming client emails by categorizing, tagging, and acknowledging every request.
• Extract relevant information from client emails and attach it to Jira tasks.
• Keep clients informed on the status of fixes, change requests, and implementation milestones.

Schedule & Delivery Tracking:

• Maintain a high-level view of all active client deadlines.
• Identify potential bottlenecks and alert leadership if delivery dates are at risk.
• Follow up with the internal team to ensure deadlines and replies are met.