Salesforce Business Analyst (Agentforce)

Join a project where you will play a key role in shaping Salesforce Agentforce solutions by bridging business needs with technical delivery. This position is ideal for a Business Analyst who combines strong requirements engineering skills with a practical understanding of how Salesforce and Agentforce work in real project environments.

• Proven hands-on experience in Agentforce implementation projects (mandatory)
• Strong background in Business Analysis and requirements engineering in Salesforce context
• Ability to translate business needs into clear, actionable technical specifications
• Solid understanding of Salesforce configuration and Agentforce behavior
• Experience working closely with developers and architects
• Strong communication skills and English at business level
• High level of self-organization and accountability

Nice to have:

• Experience in retail industry projects
• Broader exposure to Salesforce ecosystem and service processes

• Elicit, analyse, and document business requirements for Salesforce solutions
• Translate requirements into detailed, Salesforce-ready specifications (objects, flows, integrations, Agentforce use cases)
• Collaborate closely with solution architects and developers to ensure feasibility and proper data model alignment
• Support UAT preparation, testing, and defect triage
• Explain expected Agentforce behavior and its impact on configuration and processes
• Ensure smooth handover from requirements to development
• Contribute to high-quality delivery in a production Salesforce environment

Candidates must demonstrate real project experience with Agentforce, including active involvement in defining and validating Agentforce use cases and requirements.

Profiles based only on trainings or theoretical knowledge will not be considered.