ITSM Platform Engineer

Pretius is a Polish software company founded in 2006 in Warsaw with 19 years of experience in developing dedicated software systems. The company works with market leaders in need of enterprise solutions and has over 180 specialists providing services from business analysis, design, development to long-term maintenance. It has a sister company IN Team specializing in body leasing and launched the Pretius Low-Code brand in 2021.

• Experience with Jira Service Management, Jira, Confluence (Cloud/DC).
• Strong knowledge of ITIL processes and JSM configuration (SLAs, workflows, queues).
• Understanding of multi-tenancy, RBAC, and data protection (GDPR).
• Experience with Automation for Jira and system integrations (APIs/webhooks).
• Knowledge of SSO/identity management (Azure AD/Entra ID, SAML/OIDC, SCIM).
• Experience with Confluence Knowledge Base (KCS).
• Structured, detail-oriented, and proactive mindset.
• Excellent English language skills (min. B2).

Nice to have:

• Atlassian certifications (ACP-420, ACP-120, etc.).
• Experience with CMDB / JSM Assets and observability tools (Azure Monitor, Opsgenie, Datadog).
• German language skills.

• Design and configure JSM solutions (service portals, SLAs, workflows, RBAC, issue security, data residency).
• Implement and improve ITIL-based processes (Incident, Request, Problem, Change, Release).
• Administer Jira, Confluence, and JSM (users, permissions, projects, performance, releases).
• Build automations and integrations (REST APIs, Azure AD/Entra ID, monitoring tools).
• Develop and maintain CMDB (JSM Assets) and service mappings.
• Create reports and dashboards (SLAs, KPIs, trends) and ensure ISO 27001 / GDPR compliance.
• Deliver training and 2nd-level support; collaborate with vendors.