IT Junior Support Team Leader

GGS IT Consulting helps organizations eliminate manual processes, streamline workflows, and drive measurable business results through Automation. We collaborate with industry-leading partners to provide high-quality technical services, specifically tailored to purpose-built compensation platforms. Our advanced software technology and proven methodologies accelerate operational efficiency, reduce costs, and enable data-driven decision-making. Companies worldwide trust GGS to transform how they work, unlocking sustainable growth and a competitive edge.

• Excellent communication skills.
• Fluent in Polish and English (B2+/C1).
• Background in customer support and team management.
• Strong communication skills.
• Data driven mindset.
• Ability to work with KPIs, SLAs, and basic performance data.
• Proactive mindset, self-motivated, and collaborative approach.
• Open-minded attitude, and willingness to learn leadership and team-management skills.

Nice to have:

• Basic knowledge of SQL Server and/or RPA and support tools (e.g., Zendesk, Jira).
• Interest in expanding technical leadership capabilities.

• Help team members with MS SQL and RPA related questions and operational tasks.
• Assist in coordinating a small team (about 5 team members), including facilitating collaboration and communication.
• Participate in internal meetings, catch-ups, and calls with stakeholders to support team efforts.
• Help track SLAs, support performance data, and contribute to reporting trends and improvement initiatives.
• Support team motivation and performance under the guidance from Head of Support.
• Assist in identifying opportunities to improve team workflow and support processes.
• Act as point of contact for escalations with support from a Head of Support.