Senior Web Designer

Tidio is a customer service platform that combines AI and human interaction to help businesses scale efficiently while maintaining trust and a personal touch. The company aims to be the number one AI customer service solution globally, with a product viewed by 350 million unique users monthly and a team of over 150 employees. Tidio's ML team was among the first to launch an AI agent for customer service (Lyro).

• At least 4 years of experience in web design, ideally for SaaS or digital products.
• Strong portfolio of landing pages and marketing-focused work demonstrating design thinking.
• Proven ability to make and defend design decisions based on data, including analytics and conversion understanding.
• Background in web agencies with experience handling multiple clients, shifting briefs, and tight deadlines.
• Solid experience with Figma, including working with or building design systems.
• Hands-on experience using AI tools to create ad creatives (images, motion, UGC-style content).
• Comfort with ambiguity and changing priorities, working across several products and teams simultaneously.
• English language proficiency at B2 level or above.

• Design and iterate landing pages and homepages across Tidio's products (Tidio, Lyro, Hubi) focusing on conversion and business impact.
• Expand and maintain a consistent design system across multiple brands and products.
• Create and iterate graphics for ads, social media, and marketing campaigns, including high-impact animations and UGC-style content.
• Collaborate closely with the Marketing Technology team and multiple stakeholders depending on the project.

One of Tidio’s core values is to play fair. The company treats all candidates equally and does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. Recruitment and selection are based solely on individual merit and professional competence.