Senior Delivery Manager (Engagement Lead)

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

• Minimum 8 years in IT services, consulting or digital delivery environments
• Proven experience in at least two of the following: client engagement leadership, delivery management, pre-sales or account management
• Experience managing complex, multi-stream delivery
• Strong understanding of SOWs, commercials and delivery models
• Experience working with senior client stakeholders
• Client leadership and stakeholder management skills
• Engagement governance and delivery orchestration experience
• Commercial acumen in scope, margin and change management
• Structured communication and escalation management skills
• Systems thinking with ability to connect sales, delivery and operations
• Excellent command of written and spoken English (B2+ level)

• Act as primary engagement owner from opportunity qualification through delivery execution and stabilization
• Establish trusted relationships with client sponsors, business owners and IT leadership
• Own client communication cadence, escalation management and expectation setting
• Drive value realization by ensuring that outcomes align with client business objectives
• Partner with Sales and Solution Architects during pre-sales to shape engagement model and delivery approach
• Own deal-to-delivery transition, including handover, scope clarification and governance setup
• Ensure SOWs, commercials and delivery plans are aligned and executable
• Align Delivery Managers, Program Managers and Tech Leads around objectives, milestones and quality standards
• Ensure delivery governance is in place, including cadence, KPIs and escalation paths
• Proactively manage risks, dependencies and scope evolution