Technical Support Specialist with French or Spanish

Our client is a global technology company. By combining data, AI, and advanced analytics, the organization helps businesses improve visibility, efficiency, and decision-making across logistics operations. You will join an international, fast-paced environment focused on innovation and real impact.

• Minimum 2 years of experience in technical support, IT support, or a similar role
• Understanding of how software applications and systems work
• Basic knowledge of APIs, cloud environments, and databases
• Experience with tools such as Postman, Kibana/Observe, or Snowflake is a plus
• Basic knowledge of SQL is an advantage
• Strong problem-solving and analytical skills
• Good time management and ability to handle multiple tasks
• Customer-focused mindset and strong communication skills
• Fluent English and French or Spanish (written and spoken)
• Degree in IT, Computer Science, or a related field (or equivalent experience)

• Managing and resolving technical issues reported by customers
• Investigating problems, identifying root causes, and providing solutions
• Monitoring system behavior and escalating potential bugs when needed
• Communicating with customers and stakeholders throughout the issue lifecycle
• Supporting customer calls related to issue resolution or system usage
• Working with data and basic database queries to analyze issues
• Maintaining internal documentation and contributing to knowledge base articles
• Supporting team members by sharing knowledge and best practices
• Ensuring agreed service levels and performance metrics are met