Lead Product Designer - AirHelp Mobile App

AirHelp is a global tech company focused on improving the travel experience by helping passengers track flights, stay informed about disruptions, and claim compensation. The company has assisted over 3 million passengers and protects over 12 million travelers through its membership program AirHelp+. It has a global team of over 400 employees speaking 19 languages and advocates for fair air passenger rights.

• Experience operating at the intersection of product thinking and design leadership with ability to influence direction.
• Proven track record of building and shipping mobile products end-to-end with strong mobile UX understanding.
• Ability to scale quality through strong design systems.
• Product leadership mindset focusing on right problems and connecting user needs with business impact.
• Comfortable working in fast-moving, ambiguous environments and taking ownership.
• Proficient in using AI tools to explore ideas and accelerate workflow.
• Exceptional communication skills to align teams and influence stakeholders.
• Experience collaborating closely with engineers including distributed or external teams.
• High bar for quality with strong judgment on when to refine and when to ship.
• Fluent in business English.

• Own AirHelp mobile app product design end-to-end, from problem definition through shipped outcomes and iteration.
• Operate with a hypothesis-driven mindset: frame problems clearly, align quickly, and move fast into testing and learning.
• Prototype early using AI tools (Cursor, Claude), building real flows instead of static mocks.
• Validate through real usage by talking to users, running quick tests, and using data to adjust direction.
• Translate validated ideas into production-ready design with attention to clarity, edge cases, and system alignment.
• Balance speed and craft: explore quickly then refine in Figma to deliver polished, scalable solutions.
• Own both day-to-day improvements and larger strategic initiatives, balancing priorities based on business needs.
• Contribute to product strategy by identifying opportunities and leading initiatives from concept to execution.
• Raise the bar for design through systems thinking, knowledge sharing, and mentoring.