Senior Site Reliability Engineer - Payward Services

Kraken is a mission-focused company rooted in crypto values, aiming to accelerate the global adoption of crypto for financial freedom and inclusion. The Payward Services (PWS) business unit powers Kraken's B2B and institutional product suite, serving external partners and institutional clients under contractual SLAs. Kraken operates fully remotely with a global team across 70+ countries.

• 5+ years in DevOps or SRE role
• Proficiency with hybrid-cloud infrastructure environments
• Git source version-control and CI/CD configuration proficiency
• Deep understanding of monitoring and alerting systems, preferably Prometheus and Grafana
• Ability to debug complex distributed systems, networks, and Linux operating systems issues
• Containerization and orchestration experience (Docker, Nomad, Kubernetes a plus)
• Strong scripting skills (Bash, Python, or Go)
• Self-starter capable of thriving independently and remotely in fast-paced environments

Nice to have:

• Background working with distributed systems and technologies (Kafka, gRPC, Redis, etc.)
• Experience operating services with external SLAs or in a B2B/enterprise context
• Experience with benchmarking, performance tuning, and identifying system bottlenecks
• Proficiency with databases (SQL and NoSQL) and production operations experience
• Interest in lower-level programming languages such as Rust
• Experience integrating with APIs (GitLab, Jira, Slack)

• Manage and support infrastructure for Payward Services, including Nomad, Kubernetes, databases, and 3rd party system integration
• Provide operational support across multiple teams, helping debug issues in staging and production environments
• Participate in incident response and post-incident reviews to improve system resilience
• Consult with teams on performance, monitoring, and alerting best practices with awareness of partner-facing SLA commitments
• Build tooling, automation, and dashboards to improve observability and empower development teams
• Maintain and troubleshoot CI pipelines, ensuring reliable and fast build, test, and deployment cycles
• Collaborate with developers, QA, and product managers to streamline development and release cycles
• Support a fully distributed team operating across multiple timezones

Applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. Kraken considers qualified applicants with criminal histories for employment consistent with the San Francisco Fair Chance Ordinance. Kraken is an equal opportunity employer and does not tolerate discrimination or harassment based on protected characteristics as outlined by federal, state, or local laws.