Product Support Analyst

As a leading Software-as-a-Service (SaaS) provider for the general insurance market, Acturis supports more than 100,000 users across over 40 countries, delivering technology that helps insurers operate more efficiently, make better decisions and grow their businesses. Our scale, international reach and long-term partnerships with clients are the result of continuous innovation and a strong focus on quality - but above all, they are built on people.

At Acturis, we believe that great products are created by empowered teams. That’s why we strive to build an open, collaborative and inclusive workplace where knowledge is shared, ideas are encouraged and individual contributions truly matter. Our commitment to our people has been recognised with the Great Place to Work certification, reflecting the positive, supportive and inspiring environment we create every day.

From the very beginning, we invest in your success. We offer an exceptional onboarding experience, supported by a structured learning process, clear development pathways and high-quality training programs designed to help you quickly feel confident in your role and continuously grow your skills. Whether you are learning new technologies, understanding complex systems or developing professionally, you will be supported at every stage.

We also believe that potential matters more than experience. If you are looking to take your first steps in the IT industry, motivation, curiosity and a willingness to learn are what truly count for us. We value people who want to develop their skills, work as part of a team, think analytically and take ownership of the projects they contribute to. You will have the opportunity to work in an international environment, collaborate with colleagues from different backgrounds and create solutions that genuinely help our customers.

If you are looking for a place where you can grow, make an impact and be part of a supportive, forward-thinking organisation, Acturis is the place for you.

• Completed higher education
• Knowledge of English at a minimum B2 level – both spoken and written
• Strong analytical and logical skills: a. Being able to understand the connection between the product documentation and product behaviour b. Identifying defected areas and suggesting potential solutions
• Attention to detail
• Being keen to have an impact on improving team processes
• Strong written and verbal communication skills - ability to present complex problems in a simplified way
• Ability to work in collaboration with other units, as well as being able to progress items independently

Immediately:

• Supporting Acturis Insurance Products Teams by picking up queries/defects from the clients
• Verifying product behaviour using product documentation, internal tools and product configuration files
• Cooperating with Business Analysts, Quality Analysts and Developers to deliver necessary solutions
• Creating, improving and maintaining test documentation
• Tracking and documenting of common issues
• Identifying inefficiencies and suggesting improvements in our processes and documentation
• Being a part of a new, growing team, having impact on its evolution

Additionally long-term:

• Supporting client projects by picking up defects raised during user acceptance testing
• Monitoring and maintenance of Key Performance Indicators (KPIs)
• Managing multiple high-volume queues of queries/defects across clients
• Using AI tools to improve defects investigation