Support Engineer (M&S)

We are looking for a Support Engineer (L2) to join our Maintenance & Support team of 30 specialists responsible for support of key international retailers worldwide. In this role you will troubleshoot and resolve software related issues within agreed timeframes. As this role is within a software organisation it is a great starting point for an IT focused career.

Location: part-time remotely from home and part-time from the office in Wroclaw.

• Minimum 3-year experience in an IT support role
• Experience in Second Line IT support
• Communicative English – at least B1/B2
• Willingness to work in a shift system – 24/7 on rotation
• Communicative Polish
• Minimum knowledge of network concepts (TCP/IP)
• Knowledge of MS SQL / Postgres databases and Linux and Windows 10/11; Windows Server operating systems

Nice to have:

• Working in ITIL framework experience
• Jira service desk knowledge
• Knowledge of Redis / UYUNI / Ansible / Salt Stack

• Troubleshooting and resolving software and database related issues within agreed timeframes and in line with internal Maintenance & Support processes
• Resolving incidents through system, application logs and other available data analysis
• Ensuring proper performance of IT supported systems
• Standard and ad hoc reporting
• Cooperation with the technical field team.