Innovation Product Specialist, GenAI Platform (Financial Services)

Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, BBH works with sophisticated clients tackling their hardest challenges. The company values collective debate and development, empowering all employees to contribute ideas and support each other. BBH emphasizes stability as a competitive advantage while pushing the boundaries of innovation, with long-tenured leaders actively mentoring the next generation.

• 3+ years in product operations, business analysis, or delivery support within financial services operations and/or data operations (e.g., ETL, reconciliations, data quality, file-based processing)
• Hands-on experience in agile delivery (sprint planning, backlog refinement, demos, retrospectives)
• Excellent written communication and documentation skills (requirements, workflows, test artifacts)
• Comfort collaborating with both technical and non-technical stakeholders; able to translate between business outcomes and implementation details
• Analytical mindset and strong attention to detail; able to spot gaps, risks, and inconsistencies before they become defects
• Strong stakeholder management—able to say “no” or “not yet” diplomatically while maintaining trust and momentum
• Comfort with ambiguity—requirements evolve; creates clarity rather than waits for it
• Customer empathy—genuine curiosity about user needs and workflows, not just managing a backlog

Nice to have:

• Exposure to AI, analytics, or data-driven products (GenAI use cases, ML features, dashboards, experimentation)
• Understanding of financial messaging and data exchange patterns (e.g., SWIFT, file transfers via FTP/SFTP)
• Familiarity with capital markets data domains and platforms (e.g., ABOR/IBOR)
• Exposure to testing/QA practices (test cases, UAT support, defect triage)

Product & Feature Execution:

• Own and govern a prioritized feature portfolio—making tradeoffs explicit and keeping delivery focused
• Translate problem statements into crisp requirements (user stories, acceptance criteria, edge cases) for design and engineering
• Partner with product leadership to continuously refine prioritization based on customer feedback, delivery learnings, and risk
• Maintain and communicate the roadmap, ensuring dependencies, milestones, and release readiness are visible

Agile Delivery & Sprint Support:

• Drive sprint planning, backlog refinement, and release readiness to keep teams shipping predictably
• Be the day-to-day point of clarity for engineers and designers—answering questions, resolving edge cases, and documenting decisions
• Coordinate UAT and rollout validation, ensuring what is shipped meets user expectations and operational constraints

Enablement & Adoption:

• Support user and client onboarding, ensuring teams reach value quickly and consistently
• Contribute to training materials, release notes, and documentation that scale product understanding
• Build and maintain a living knowledge base (workflows, FAQs, decisions) that reduces friction for users and internal teams

Data & Knowledge Assets:

• Support data creation and preparation activities that improve model performance and product reliability
• Create and curate structured knowledge assets that power GenAI experiences (taxonomy, reference data, examples)