Service Desk Agent with Italian/Spanish

Start your journey in the IT world with a Global Leader! We are looking for motivated, multilingual individuals to join our technical support team. We pride ourselves on a unique culture that focuses on internal promotion - we hire from the outside for entry-level roles, but we build our Experts and Team Leaders from within.

• Good written and oral communication skills in English and very good knowledge of Italian/Spanish
• Fundamental computer user knowledge (MS Office, Windows, basic PC networking)
• Ability to build empathy with users and communicate technical solutions in a clear, understandable way
• Analytical and logical thinking with a strong drive to resolve issues effectively
• Excellent time management skills and the ability to work under pressure in a dynamic environment
• A flexible approach and the willingness to cooperate within a global, diverse team

• Acting as the first line of support for users regarding routine and non-routine IT incidents and requests (e.g., password resets, software troubleshooting)
• Receiving, logging, classifying, and prioritizing all incoming calls and tickets
• Performing 1st line diagnosis and providing immediate resolutions for hardware and software issues whenever possible
• Routing unresolved incidents to appropriate resolver groups and following up until the issue is closed
• Maintaining precise records of calls, including asset details, troubleshooting steps, and user satisfaction
• Identifying recurring issues and flagging successful resolutions to be added to the internal Knowledge Base

This job offer is intended for people over 18 years of age.