Technical Customer Advisor with English - Back Office

Concentrix CVG International Sp. z o.o. is a global technology and services company that supports over 2,000 clients by combining operational excellence and automation to power day-to-day operations. They design fully integrated solutions using innovative thinking, data-driven insights, and sector expertise.

• Excellent written and verbal communication skills in English (C1 level).
• Passionate about creative problem solving for customers and end users.
• Self-motivated, eager to learn, and able to thrive in a collaborative environment.
• Capable of adapting quickly to changing priorities.
• Experience with or ability to quickly learn Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint, Zendesk, and Salesforce.

• Develop an in-depth knowledge of our client’s platform.
• Provide high-quality product support for customers through email, chat, and phone.
• Communicate thoughtfully to answer questions for both technical and non-technical end users.
• Diagnose software issues and resolve escalated customer complaints using established processes.
• Provide support and guidance on non-technical questions such as marketing, sales, and e-commerce setup.
• Document troubleshooting and problem resolution steps.