ServiceNow Administrator

SquareDev is a member of the QnR Group. QnR Group is a leading technology organization specializing in end-to-end custom software solutions, Artificial Intelligence, Cybersecurity, SAP S/4HANA, SAP Business One, ServiceNow, and FinTech solutions.

• At least 5 years of relevant IT professional experience.
• At least 2 years in a similar ServiceNow Administrator position.
• Both ServiceNow certifications (or equivalent): Certified Application Developer (CAD) and Certified System Administrator (CSA).
• Strong, hands-on experience administering and maintaining the ServiceNow platform.
• Strong, hands-on experience configuring ServiceNow (ITSM and other modules).
• Solid practical knowledge of the ServiceNow product portfolio and of Service Management as a discipline.
• Hands-on experience with requirements gathering, analysis and project management.
• Working knowledge of the key integration technologies used with ServiceNow: Web Services, SSO, LDAP, REST.
• Good understanding of complex information systems and how they interoperate.
• Awareness of IT security standards.
• Experience producing technical documentation, including SOPs.
• Practical knowledge of MariaDB administration / management.
• English at B2 level (CEFR) or higher.
• Eligibility to obtain EU CONFIDENTIAL personnel security clearance.

Nice to have:

• Hands-on experience designing ServiceNow platform solutions.
• Experience with on-premise ServiceNow deployments.
• Previous exposure to EU institutions, agencies or similar regulated environments.

• Keeping the ServiceNow platform secure, available and fully functional, in cooperation with the ServiceNow Architect and Developers.
• Overseeing development work and bug fixing across the platform's full lifecycle.
• Running ServiceNow demos and training sessions for end users and support teams.
• Configure and administer ServiceNow modules (ITSM and others).
• Capture business needs, translate them into clean technical solutions, and support project planning.
• Keeping documentation up to date — technical docs, Standard Operating Procedures (SOPs), user manuals and knowledge base articles.
• Carrying out other duties assigned by the team leader.

Eligibility to obtain EU CONFIDENTIAL personnel security clearance.