Salesforce Administrator (100% Remote in Poland or Spain)

Docplanner is a global company with hubs in multiple cities including Barcelona and Warsaw, offering remote work options. The company values results, ownership, simplicity, honesty, and continuous learning.

• Advanced working knowledge of relational database design concepts and data management
• Advanced understanding of the Salesforce platform and administration, including Sales and Service Cloud knowledge (omnichannel, chats, embedded services, web-to-case)
• Proficiency with data manipulation tools and uploading techniques (Data Loader, Workbench, Inspector) and good analytical skills
• Experience working with international teams
• Knowledge of agile methodology and processes
• Understanding of business processes
• Ability to troubleshoot system, process and data issues
• Strong communication skills, able to explain technical decisions to non-technical stakeholders
• Demonstrated analytical, problem-solving, and logical skills, with leadership ability
• Fluent English; additional languages are a plus
• Mastery of advanced Salesforce features (Flows, validations, complex formulas)
• Implementation of solutions using best practices
• Experience with release management tools
• Salesforce certifications such as Salesforce Certified Administrator, Advanced Administrator, Salesforce Certified Platform App Builder, Service Cloud Consultant or Sales Cloud

Nice to have:

• Agentforce Specialist, Data Cloud Consultant
• Experience with API integrations, Salesforce org migrations, or hands-on Apex development
• Familiarity with HubSpot and its integration with Salesforce
• Advanced reporting and dashboard expertise

• Own and govern Salesforce configuration, including objects, fields, layouts, record types, search, reporting and dashboards
• Maintain security such as user accounts, sharing rules, user roles, user profiles, user permissions, field level security, groups, validations
• Manage mass imports, updates and exports of data
• Ensure data integrity, security and perform required audits reviews
• Design, implement and govern declarative automation architecture (Flows, approvals, assignment rules, email automation), ensuring scalability, maintainability and best practices
• Manage operational requests, change requests and troubleshoot issues, working with diverse user groups and potentially with business leaders
• Handle complex and escalated support requests, perform root cause analysis, and improve system stability and user experience
• Assist in conducting training to business owners for new features and help with roll-out
• Assist in developing and maintaining documentation on processes, policies, application configuration, and help related materials
• Own end-to-end delivery of Salesforce initiatives, coordinating admins, developers and testers across design, build, testing, deployment and post-release support
• Mentor and guide other team members, enforcing best practices during design and implementation
• Proactively lead and contribute to solution design, applying Salesforce best practices
• Optimize existing builds to reduce technical debt and improve org health and efficiency
• Manage deployments using CI/CD tools and GitHub

At this time, Docplanner is not able to sponsor visas for this position. Applicants must have the legal right to work in their country of residence or the location of the role.