(Fluent English) Technical Support Consultant (Global, remote)

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. They operate globally, supporting clients in 60 languages across diverse industries.

• Excellent English communication skills (C1 for both spoken and written)
• At least 6 months experience in customer support
• Tech-savvy, able to test and troubleshoot basic technical issues
• Strong analytical thinking and research skills
• Positive, proactive and responsible attitude
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)

Nice to have:

• Experience with CRM systems

• Provide first-line support to customers via chat and email
• Assist users with device setup, account access, and login-related inquiries
• Guide customers through password recovery processes and account security steps
• Handle subscription-related requests, including cancellations and plan changes
• Answer policy and billing questions with clarity and accuracy
• Act as the first point of contact during service outages, ensuring timely communication and support
• Troubleshoot basic technical issues and escalate more complex cases to the appropriate teams
• Maintain accurate records of customer interactions and follow internal procedures
• Ensure a high level of customer satisfaction by delivering empathetic and solution-oriented support

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.