Website Support Assistant

Insight Consultancy is a Leicester-based digital agency offering digital marketing services for a wide range of small business clients, including social media management and website design and development. The company is steadily growing and offers opportunities for career development.

• Strong understanding of WordPress core, themes, and plugins including WooCommerce
• Proficient in HTML, CSS, SASS, JavaScript, jQuery, and PHP
• Experience with Advanced Custom Fields Pro (ACF Pro) and custom post types
• Experience with front-end frameworks such as Bootstrap
• Knowledge of cross-browser testing, responsive design principles, and mobile-first development
• Familiarity with version control systems such as Git
• Knowledge of server management including DNS settings, hosting, and c-panel
• Experience working with bespoke or third party APIs
• Knowledge of SEO best practices
• Approximately one year of experience in a similar role

Nice to have:

• Bootstrap
• DNS
• C-panel
• SEO

Languages:

• English (advanced)
• Polish (nice to have)

• WordPress updates, backups and maintenance
• WordPress troubleshooting and bug fixing
• Triage new WordPress maintenance requests, ensuring projects are properly allocated, deadlines are met, and clients are satisfied
• Track and enforce service-level agreements to ensure timely resolution of website projects and tickets
• Quantity control and testing to ensure deliverables meet high technical and creative standards
• Complete audits on managed sites to ensure standards are met
• Work within WordPress CMS to update content, import data, add imagery
• Assist in collating product data for Ecommerce websites, including technical data and imagery
• Optimise website performance and speed
• Assist the team with various administrative duties

• Candidates must be based in Poland
• High level of English (B2 at least) required
• Availability at weekends is a plus