Director of Business Accounts

ZEN.COM is a smart financial app designed for everyday life, offering fast, secure, and effortless payments, online shopping, and personal finance management. It features cashback on purchases, spending control, purchase protection, and a multi-currency account for international use with great exchange rates and no hidden fees.

• 3+ years in product, growth, or commercial role within B2B SaaS or fintech.
• Experience owning and improving a self-serve sign-up or onboarding funnel.
• Has run or been involved in a referral or incentive programme in a B2B context.
• Comfortable with funnel analytics tools (Customer.io, Mixpanel, or similar).
• Proven ability to define strategy and see it through to delivery.
• Strong communicator able to present commercial plans to senior stakeholders.
• Highly desirable experience in payments, merchant acquiring, or merchant onboarding.
• Familiarity with KYB and its impact on sign-up conversion.
• Has worked in a clear BO/PO separation environment.
• Exposure to the European SME or merchant segment.

• Define and own KPIs: sign-up volume, sign-up-to-activation rate, referral contribution, CAC.
• Generate a continuous pipeline of growth ideas and hypotheses.
• Translate commercial goals into clear briefs for the PO and product team.
• Work closely with PO throughout delivery: reviewing specs, challenging edge cases, signing off on output.
• Partner with Marketing on campaigns, landing pages, and acquisition messaging.
• Partner with Legal and Compliance to navigate KYB without killing conversion.
• Present results and plans to leadership, owning the numbers and the narrative.
• Track competitors, merchant needs, and market direction.

What You Own:

• B2B Organic Sign-ups
• B2B Referral Program
• B2B Subscription Plans