Software Engineering Manager

Matter Administration is focused on helping customers grow eDiscovery practices and businesses running on top of Relativity, delivering solutions to boost productivity of an Administrator, simplify configuration, and improve preparation of the system for matter review. It provides tools and services for Relativity Administrators including matter setup, user workspace arrangement, data archiving and restore, cost management, and billing solutions.

• 4+ years of experience managing software product development teams
• Strong background in software development of commercial-grade systems and applications
• Experience managing remote teams or individual staff in remote locations
• Solid understanding of software engineering discipline, including modern development practices, distributed systems, and cloud environments (SaaS)
• Experience with cloud-native technologies and architectures (containers, Kubernetes, serverless, microservices, CI/CD pipelines)
• Teamwork and skills for cross-group collaboration
• Ability to manage team pace, instilling urgency while protecting from burnout
• Motivate people to achieve results
• In-depth knowledge of agile product development methodologies
• Strong verbal, presentation, and written communication skills for all audiences
• Experience leveraging AI/ML technologies to enhance product capabilities, developer productivity, or engineering workflows

Drive Delivery & Execution:

• Own project and roadmap execution end-to-end, including managing internal and external dependencies
• Drive delivery cadence to maintain predictable, sustainable throughput
• Scope and drive features and products, delivering updates on progress and risks
• Communicate timelines, trade-offs, and status to domain and Engineering leadership
• Handle unique issues requiring evaluation of intangibles and provide direction on actions

Align with Your Triad & Stakeholders:

• Operate as a key partner in the Triad with Product Manager and Product Designer on priorities, scope, and sequencing
• Contribute to the product roadmap and use it to bring purpose to the team and backlog
• Bring visibility through regular reporting and sharing team wins, goals, and roadblocks in cross-team forums
• Build productive relationships with cross-functional leaders in Engineering, Product, Security, Service Delivery, and commercial organizations
• Clarify ownership and decision-making within and across teams

Drive Problem Resolution & Customer Support:

• Empower the team to resolve customer issues; coordinate coverage and oversee resolution to completion
• Resolve team- and domain-level impediments; escalate cross-domain impediments effectively
• Run retrospectives and RCAs to identify opportunities to prevent future incidents; prioritize improvements with your Triad

Foster Innovation & Continuous Improvement:

• Encourage innovative ideas from direct reports to contribute to team roadmap, sprints, and day-to-day objectives
• Influence senior leaders on engineering strategy for your team
• Identify and act to improve processes within the team
• Work with adjacent teams to solve problems; escalate problems that have wider scope
• Ensure current policies, practices, trends, technology, and competitive information affecting the business are understood and considered
• Guide the team to design and implement solutions, ensuring quality through best practices and analysis of incidents and failures

Grow & Manage Your Team:

• Promote a learning culture; ensure team members are aware of learning resources and encourage participation in training programs
• Help engineers at various levels identify and grow into their next career step; identify and cultivate future leaders
• Provide feedback, help team members set short-term goals, and coach them on development plans
• Staff the team effectively, fill gaps on projects, and manage low performance in a timely fashion
• Champion diverse hiring to foster diverse thought and innovative practices

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.