IT Helpdesk Specialist

Rebel Wolves is a team of experienced veterans developing a brand new story-driven AAA RPG Saga for PCs and consoles using Unreal Engine 5. They are working on an AAA dark fantasy RPG, the first title of a planned saga set in a new universe with a grounded and realistic visual style of cinematics.

• At least 2-3 years of experience in a similar role
• Good knowledge of Windows Domain (including adding users and modifying groups)
• Expertise in Windows 11 with ability to quickly diagnose and fix issues
• Knowledge of modern PC architecture
• Basic network knowledge including DHCP, DNS, VPN
• Experience managing access to internal & external services (Google Workspace, Office 365, VPNs, licenses)
• Advanced computer skills and ability to learn new software quickly
• Excellent communication and client service skills
• Strong problem-solving attitude and efficient task management
• Strong interpersonal skills and a proactive “can-do” mindset
• Native or proficient Polish language skills
• Ability to communicate in English at least at B2 level
• Ability to work from the office every day (9 am - 5 pm)

Nice to have:

• Experience in the gamedev industry
• Familiarity with macOS
• Experience with Slack, Parsec, Perforce Helix Software
• Passion for video games

• Acting as the first line of IT support for the Rebel Wolves Team (1st and 2nd line, both on-site and remote support)
• Installing, configuring, and maintaining workstations and office equipment (desktops, laptops, printers, accessories, conference room hardware)
• Performing diagnostics, troubleshooting, and small repairs/upgrades
• Resolving incidents reported by the team, documenting activities in Jira, and escalating when necessary
• Maintaining full ownership of tickets throughout their lifecycle
• Taking on additional tasks aligned with interests and project needs

Candidates must be able to work from the office every day (9 am - 5 pm).