Helpdesk Specialist

Tpay is a Polish fintech company based in the heart of Poznań, operating as a payment operator for e-commerce and online services for over 15 years. Their clients include RTV Euro AGD, Media Expert, Jakdojade.pl, Koleo, PKP Informatyka, X-KOM, PZU, Pekao SA, and Biedronka.

• Minimum one year of experience in a Helpdesk or Tech Support role.
• Knowledge of Windows, Linux, and macOS operating systems.
• Familiarity with Microsoft Office and office tools.
• Ability to diagnose and resolve network and computer hardware issues.
• Communication skills and ability to work with users of varying technical expertise.
• Basic understanding of IT security.
• Ability to write simple automation scripts (e.g., PowerShell, Bash, Python).
• Good knowledge of Atlassian systems (Jira, Confluence).
• Experience with contact center tools for customer service management (e.g., Thulium).
• Good organizational skills and independence.
• English language proficiency sufficient to read technical documentation.
• Willingness to help others.
• Patience and persistence in problem-solving.
• Availability for occasional work outside standard hours, including during company events and planned power outages.

Nice to have:

• Student status (part-time studies) or completed studies in Computer Science, Telecommunications, Electronics, or related fields.

• Provide first-line technical support for employees within the organization.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and update operating systems and software.
• Assist in managing user accounts in company systems such as Google Workspace, Atlassian applications, and NAS servers.
• Collaborate with the IT team to report and escalate complex problems.
• Document problems and solutions in the ticketing system.
• Manage IT equipment inventory.
• Train new employees on hardware and systems.
• Support occasional company events held in the office during afternoon and evening hours, requiring availability and readiness.
• Participate in technical tasks related to planned service outages, including shutting down and restarting infrastructure during non-standard hours.

This position is not suitable for candidates expecting 100% remote work. Full availability in the Poznań Tpay office is required.