Senior Golang Engineer

Join Zendesk, a company focused on powering exceptional service globally through AI, automation, and intelligent customer experiences. The role is within the Workforce Management product team, which provides AI-powered solutions for forecasting, scheduling, and agent performance tracking.

• 5+ years professional software engineering experience with 3+ years building backend services (microservices/distributed systems).
• Strong proficiency in Go (Golang) and Go testing practices; experience with containerized development using Docker.
• Solid experience with relational databases (PostgreSQL or MySQL) and designing efficient data access patterns.
• Practical cloud experience (AWS preferred) and familiarity with CI/CD pipelines and infrastructure-as-code concepts.
• Working knowledge of distributed systems concepts (consistency, timeouts/retries, backpressure) and patterns for reliable services.
• Experience with event-driven architectures and message systems (Kafka or similar) and designing robust REST APIs and integrations.
• Excellent communication skills, collaborative mindset, and focus on mentorship and continuous improvement.

Preferred qualifications:

• Experience with PHP/Laravel or working alongside PHP-based services.
• Familiarity with analytical databases such as ClickHouse.
• Experience with observability and error-tracking tools (Datadog, Sentry) and proactive monitoring practices.
• Exposure to CI/CD tooling and orchestration (GitHub Actions, Jenkins, Spinnaker, Kubernetes).

• Design, implement, test, and maintain backend services in Go for Workforce Management features.
• Own components through the full software development lifecycle including discovery, planning, delivery, and production support.
• Collaborate with product managers, SREs, QA, and engineers to translate requirements into reliable and maintainable solutions.
• Write clear, well-tested code and perform code reviews.
• Identify and reduce technical debt by breaking down complex problems and proposing improvements.
• Monitor and troubleshoot production issues, improve observability, and contribute to incident response and postmortems.
• Mentor and coach junior engineers and contribute to a positive, inclusive team culture.

This role requires attendance at the local office part of the week as part of a hybrid work model. The specific in-office schedule is determined by the hiring manager. Zendesk is an equal opportunity employer committed to diversity, equity, and inclusion. Reasonable accommodations are available for applicants with disabilities.