SAP Support Engineer

We are seeking a proficient SAP Support Engineer to join our team. The person in this role will be responsible for managing and supporting SAP Basis issues, ensuring smooth operation and configuration of SAP systems. This role involves collaboration with service providers and internal teams to deliver effective technical solutions and maintain system integrity.

• Experience in SAP Basis support and administration.
• Familiarity with SAP user management and role assignment processes.
• Knowledge of EDI systems and experience working with external providers.
• Ability to analyze system issues and develop appropriate technical solutions.
• Experience with SAP system configuration and job management.
• Strong problem-solving skills and attention to detail.

• Manage SAP Basis support including coordination with OEDIV, the SAP hosting provider.
• Administer SAP user management tasks such as onboarding new users, assigning roles, and handling password management.
• Provide EDI support and maintain communication with Eddyson, the EDI service provider.
• Support SAP configuration activities, including occasional form improvements, job management for document processing, and establishing new routes for inbound deliveries.
• Conduct detailed analyses related to SAP issues and propose viable solutions.
• Develop, test, and implement solutions to address identified problems.
• Manage the software pipeline across development, quality assurance, and production environments.