Senior ServiceNow Transformation & Advisory Consultant Role

Infosys Consulting is a globally renowned management consulting firm on the front-line of industry disruption and at the cutting edge of technology. It is a mid-size consultancy within the scale of Infosys, a top-5 IT brand experiencing rapid growth. The consulting business is recognized as one of the UK’s top firms by the Financial Times and Forbes for client innovations, cultural diversity, and dedicated training and career paths. The company fosters an inclusive work culture and works with market-leading brands across sectors.

• Proven experience in ServiceNow implementation and advisory roles with hands-on expertise across at least 3 core ServiceNow modules (5+ years required).
• Preferred module specializations include Third-Party Risk Management (TPRM), Integrated Risk Management (IRM), Agentic AI (Now Assist, GenAI), Service Order Management (SOM), Configuration Management Database (CMDB), Customer Service Management (CSM), HR Service Delivery (HRSD), Legal Service Delivery (LSD), complex Integrations, IT Asset Management (ITAM), Global Business Services (GBS).
• Minimum of 5 years of dedicated consulting experience or strong track record in client-facing advisory roles.
• Sector expertise in Financial Services, Consumer Goods & Retail, Logistics, and Life Sciences.
• Required certification: ServiceNow Certified System Administrator (CSA).
• Highly preferred: At least two ServiceNow Certified Implementation Specialist (CIS) certifications.
• Experience in project management, agile delivery, business analysis, solution architecture, and scope definition.
• Valuable certifications include PMP, Prince2, SAFe, or other Scaled Agile certifications.
• Experience managing organizational change and driving adoption for technology transformations.
• Desired certifications: PROSCI, TBM (Technology Business Management).
• Proven ability in business development, bid response, use case development, and articulating solution value to senior stakeholders.
• Exceptional stakeholder management, problem-solving, analytical thinking, and outstanding written and verbal communication skills (C2 proficiency in English and local country language(s)).
• Willingness to travel to client sites as required.

• Providing expert, experience-supported advice on process optimization and operating model transformation using the ServiceNow platform.
• Leading the design and delivery of ServiceNow solutions that directly enable clients' strategic business outcomes, improving experience, managing risk, and streamlining operations.
• Applying deep industry subject matter expertise across diverse sectors including Life Sciences, Industrial Products, Consumer Business, Financial Services, Media & Telecommunications to tailor solutions.
• Cultivating and expanding trusted advisor relationships with clients.
• Contributing ideas and expertise to grow the global consulting capability, coaching colleagues, and staying ahead of market trends.
• Supporting bid responses and identifying new opportunities to expand impact with clients.