Feedback Loop Processing

Capgemini is an AI-powered global business and technology transformation partner with nearly 60 years of heritage, over 420,000 team members in more than 50 countries, delivering end-to-end services and solutions across strategy, technology, design, engineering, and business operations. The Group reported 2025 global revenues of 0.5 billion euros.

• Bachelors or Masters degree in Business, Engineering, UX, Data or a related field.
• Experience working with feedback management, product operations, or user-insight processes in digital platforms.
• Strong ability to analyze qualitative inputs, identify patterns and translate them into structured, actionable outcomes.
• Comfortable working with product, engineering, UX and support teams to clarify issues and track follow-ups.
• Strong communication and organizational skills, with attention to detail and process consistency.
• Hands-on experience with feedback tools, tracking dashboards or ticketing systems is a plus.

Your tasks:

• Maintaining the feedback intake process, ensuring consistent collection and classification of user insights.
• Triaging, grouping and clarifying feedback items to support prioritization discussions with product and engineering leads.
• Consolidating recurring themes, pain points and improvement opportunities into clear outcomes for the feature intake process.
• Ensuring smooth coordination with stream leads when feedback requires investigation, follow-up or cross-team alignment.
• Monitoring trends and patterns in feedback to identify systemic issues and support decision-making for future enhancements.