Senior Service Designer

Our client's platform offers global e-commerce and subscription billing solutions that help companies build long-term customer relationships and grow revenue. With its flexible, cloud-based billing and monetization platform, it integrates seamlessly with client systems, simplifies subscription business models, and delivers an optimized online customer experience.

• Strong experience in Service Design, UX Design, or Product Design with a focus on research and discovery.
• Expertise in qualitative and quantitative UX research methods, including user interviews, stakeholder interviews, workshop facilitation, usability testing, and insight synthesis.
• Proven experience creating service blueprints, customer journey maps, ecosystem maps, stakeholder maps, workflows, and end-to-end service flows.
• Ability to connect customer experience with business processes, operational realities, and product delivery.
• Strong UI and interaction design skills, including wireframes, user flows, prototypes, and high-fidelity designs.
• Hands-on experience with Figma and collaborative design workflows.
• Experience working cross-functionally with Product, Engineering, Customer Success, Commercial teams, and leadership stakeholders within a product team set-up.
• Strong communication, facilitation, and stakeholder management skills.
• Ability to balance strategic thinking with execution and delivery support.

Nice to have:

• Experience in SaaS, ecommerce, subscriptions, payments, or B2B platforms.
• Experience designing both customer-facing products and internal operational tools.
• Familiarity with design systems and scaling design practices across teams.
• Experience working in complex service ecosystems with multiple stakeholders and touchpoints.

• Lead discovery phases to identify customer needs, pain points, business opportunities, and service improvements across complex product and operational environments.
• Translate research and systems thinking into clear service design artefacts.
• Improve customer journeys.
• Support product delivery through strong UI design and prototyping in Figma.
• Work closely with Product Management within the Subscription & Lifecycle domain to shape a scalable experience impacting retention, expansion, self-service adoption, and cost-to-serve.