ServiceNow ITOM Architect

ServiceNow is a global platform widely used to manage enterprise service processes and digital workflows.

• Deep knowledge of at least 3 ServiceNow modules (e.g., ITSM, CSM, HRSD, SPM, ITOM, FSM, SecOps).
• Hands-on experience with workflow design, automation, data structures, and complex process implementations.
• Familiarity with integrations to external systems, API frameworks, and enterprise architecture standards.
• Experience in aligning ServiceNow solutions with other workflows across the platform for seamless service delivery.
• Excellent stakeholder management, communication, and presentation skills.
• At least 5+ years of ServiceNow implementation experience.
• Proven track record in solution design and architectural leadership.
• ServiceNow CAD or CIS certifications (multiple module specializations preferred).
• Strong knowledge of ITIL and enterprise service management practices.

Nice to have:

• English (C2) or other European languages would be an advantage but not mandatory.
• A Bachelor’s or Master’s degree in a technical or business-related field.

• Lead the technical design and architecture for end-to-end ServiceNow solutions across the platform.
• Design and optimize enterprise workflows, automation, data models, and process integrations.
• Integrate ServiceNow with other modules (e.g., ITSM, CSM, HRSD, SPM, FSM, Portal, CMDB) and with external systems.
• Ensure data governance, platform consistency, reusability, and high-quality user experience.
• Collaborate with stakeholders to gather business and functional requirements and translate them into scalable ServiceNow solutions.
• Define workflows, automation logic, business rules, integrations, and role-based access controls.
• Oversee reporting, performance analytics, dashboards, and KPIs to support operational insights and decision-making.

Referral program available: recommend a friend and earn up to 5000 PLN.