Architect Pre-Sales

As a Pre-Sales Architect, you will design solutions based on the Synerise platform tailored to Enterprise clients in Retail, E-commerce, Telco, and Banking. The role combines architectural expertise with business consulting, focusing on loyalty programs, personalization, and omnichannel customer engagement.

• Practical knowledge of CDP platforms, Marketing Automation, or Loyalty Engines (Synerise experience is a plus; expertise in Salesforce MC, Adobe, or similar is also welcome)
• Experience in designing systems based on microservices, REST APIs, and event streaming
• Proven track record in designing point/status programs and personalized campaigns at scale (millions of users)
• Ability to communicate effectively with C-level executives and present the business value of complex technologies ("Architectural Storytelling")
• Understanding of customer data models, segmentation, scoring, and propensity models

Nice to have:

• Knowledge of architectural standards (e.g., TOGAF)
• Experience with log analysis and real-time data tools (e.g., Kibana)
• Cloud or Architecture certifications (AWS/Azure/GCP)
• Experience in RFP/Tender processes and international projects

Pre-Sales & Consulting:

• Leading discovery workshops
• Defining requirements
• Translating business needs into Synerise-based architecture

Solution Architecture:

• Designing end-to-end solutions including CDP (Customer 360)
• Advanced loyalty programs (gamification, tiers, rewards)
• Real-time personalization

Integration & Cloud:

• Defining integrations with POS, E-commerce, CRM, and ERP systems within Public/Private/Hybrid Cloud models

Demo & PoC:

• Preparing and conducting technical/business presentations and Proof of Concepts for key loyalty use cases

Documentation:

• Co-creating proposals, Statements of Work (SOWs)
• Ensuring data security standards (PII, GDPR) are met