User Support Specialist

inventYOU is a leading IT Consulting company founded in Sweden in 2017. Our services include professional IT services onsite and Nearshoring. Our clients range from start-ups to large enterprises.

Our goal is to empower our clients to achieve their business objectives and maximize their IT investments. We strive to create innovative solutions that are tailored to our client’s needs and provide a comprehensive range of services that enable them to navigate the ever-evolving IT landscape.

• Minimum 4 years of IT experience
• Minimum 3 years of experience in similar support roles
• Strong knowledge of end-user IT infrastructure (workstations, printers, peripherals)
• Strong knowledge of Windows operating systems
• Knowledge of identity management and access support
• Knowledge of networking fundamentals
• Experience with Microsoft 365 services
• Understanding of ITIL processes (incident and request management)
• Experience with ITSM tools (e.g. ServiceNow or similar)
• Strong troubleshooting and problem-solving skills
• Strong communication skills (written and verbal)
• Ability to work under pressure in a fast-paced environment
• High level of responsibility and attention to detail
• Fluency in English (minimum C1 level)
• Minimum education level equivalent to Level 4 qualification
• Previous experience working in 24/7 environments
• Valid Security Clearance is mandatory

You will be a great candidate for us if you:

• Have a strong customer-oriented mindset
• Are proactive and solution-driven
• Can handle multiple requests and incidents efficiently
• Work well both independently and within a team
• Maintain a structured and detail-oriented approach
• Adapt easily to fast-changing environments

• Provide high-quality technical support to internal and external users
• Handle service requests and incidents via portal, phone, email, or in person
• Troubleshoot and analyse technical issues and propose solutions or workarounds
• Escalate complex issues to specialised support teams when required
• Support user guidance and provide technical advice
• Contribute to knowledge base development and documentation
• Support continuous improvement of support services
• Prepare and manage digital workplace environments (installation, configuration, replacement of equipment)
• Participate in workplace improvement initiatives and rollout activities
• Ensure high levels of customer satisfaction and service delivery

Valid Security Clearance is mandatory