Staff Engineer for AI voice technology that service restaurants

They built one of the most trusted AI order-taking systems for drive-thrus, designed specifically for high-volume QSR environments and built to scale. Their AI consistently delivers over 93% order completion and 96% accuracy, enabling faster, error-free service across thousands of locations.

Their platform gives brands full control over scripts, upsells, and voice, while allowing franchisees to easily adapt menus, limited-time offers, and regional variations. Built-in labor optimization reduces employee stress and turnover, saves hours of labor every day, and significantly improves the guest experience.

They are growing rapidly and operate the largest number of voice-AI drive-thru deployments in the market, competing directly with both big tech and restaurant technology leaders.

They are now looking for a Staff Engineer to join their Infrastructure team and help shape the backbone of a highly complex, real-time system at scale.

• BSc in Software Development or equivalent industry experience
• Previous experience as a Staff or Principal Engineer in a startup environment
• 10+ years of Python development experience
• Strong experience with Python Asyncio
• Excellent software design and architecture skills
• Strong written and verbal communication skills
• Significant experience with at least one strongly typed language (Rust, C++, Go, Swift, Java, etc.)
• Deep understanding of networking protocols and operating systems
• Deep expertise in Python profiling and performance optimization
• Proven experience delivering and troubleshooting production-grade, cloud-based distributed systems
• Experience building and debugging real-time, low-level systems (e.g., kernel, drivers, RTOS)
• Hands-on experience with Kubernetes and Helm
• Experience working with multiple observability stacks
• Strong LLM prompting skills, while also being effective without them
• Experience with gRPC and gRPC troubleshooting
• Contributor or maintainer of an open-source project

Nice to have:

• Knowledge of WebRTC, STUN/TURN, SIP, RTP, HLS, or RTMP
• Experience with Rust and PyO3
• Audio or voice-related programming experience

• Own and evolve critical parts of the core backend infrastructure - a real-time, distributed system written in Python and Rust
• Lead large technical initiatives end-to-end with minimal guidance
• Troubleshoot and resolve high-severity, complex production issues
• Continuously improve development velocity while maintaining exceptionally high reliability standards