Senior Consultant (HR Transformation, Q2R, Process Design)

Capgemini is an AI-powered global business and technology transformation partner with nearly 60 years of heritage, over 420,000 team members in more than 50 countries, delivering end-to-end services and solutions across strategy, technology, design, engineering, and business operations. The Group reported 2025 global revenues of €22.5 billion.

• Minimum 3 years of experience in HR transformation, HR operations or HR consulting
• Strong knowledge of HR Q2R / Employee Experience / HR Helpdesk processes
• Practical experience with ServiceNow HRSD, Zendesk, Salesforce or similar tools
• Strong analytical, problem‑solving and process thinking skills
• Very good communication, presentation and stakeholder management skills
• Experience working in international environments and complex governance models
• Bachelor’s degree and fluency in English
• Proficiency in Office 365 (Excel, PowerPoint, SharePoint)

• Assess and analyse HR Q2R processes, especially Employee Experience and HR Helpdesk
• Design and optimize end‑to‑end HR processes aligned with best practices
• Support change management activities (communication, training, adoption)
• Design process documentation, process maps and SOPs
• Work with HR Service Management tools (ServiceNow HRSD, Zendesk, Salesforce)
• Define KPIs and performance metrics for HR processes
• Collaborate with HR, business and technology stakeholders
• Support or lead business development and presales activities

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. Evaluation is based on qualifications and performance, not personal characteristics.