Senior UX Researcher

Ruby Labs is a leading tech company that creates and operates innovative consumer products across the health, education, and entertainment industries.

• 4-6+ years of UX research experience in a product company.
• Proven track record of running both qualitative and quantitative research end-to-end.
• Experience designing and running user interviews, usability tests, and surveys independently.
• Strong experience analyzing user behavior using session recording tools (Clarity, Hotjar, FullStory) and product analytics (Mixpanel, GA4, Amplitude, or similar).
• Ability to synthesize qualitative and quantitative data into actionable, prioritized insights.
• Experience running customer surveys that generate statistically meaningful results.
• Strong understanding of conversion funnels, A/B testing, and iterative optimization processes.
• Excellent written and verbal communication skills.
• Ability to operate independently and drive research projects from question to outcome.

Nice to have:

• Experience working on D2C SaaS or subscription-based products.
• Background in behavioral psychology, customer journey mapping, or user onboarding optimization.
• Familiarity with CRO (conversion rate optimization) tools and frameworks.
• Experience building a research practice from scratch or in an early-stage team.
• Experience mentoring or guiding junior researchers.

• Set and own the research agenda, define what to research, why, and in what order, in collaboration with Product and Growth leadership.
• Design and run structured research programs, including user interviews, usability tests, surveys, diary studies, and in-product feedback mechanisms.
• Analyze session recordings, heatmaps, and behavioral data (Clarity, Mixpanel) to identify friction and patterns.
• Conduct competitor research to benchmark best practices and identify differentiation opportunities.
• Define and track quantitative research metrics.
• Translate findings into clear, prioritized recommendations for product and design.
• Help design A/B test hypotheses grounded in user behavior research.
• Build and maintain a structured, searchable, and regularly updated research repository.
• Identify gaps in analytics instrumentation and work with the data team to fill them.
• Help establish research as a core practice in the organization, setting standards, frameworks, and processes.

Applicants must be located within approximately ± 4 hours of Central European Time (CET) to ensure optimal collaboration and communication during working hours.