(Fluent English) Technical Support Consultant (remote)

SupportYourApp is a global intelligent Support-as-a-Service leader partnering with tech companies and industry leaders like MasterCard, Calm, and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. The company operates globally, supporting clients in 60 languages across diverse industries.

• Excellent English skills (at least C1 for both spoken and written)
• At least 1 year of experience in customer support
• Excellent writing and communication skills
• Ability to learn and follow precise procedures
• Strong analytical thinking and research skills
• Positive, proactive, and responsible attitude
• Personal computer with at least 8GB of RAM and stable internet connection (minimum 45 Mbps download and 20 Mbps upload)

Nice to have:

• Experience with CRM systems

• Deliver outstanding customer support via phone, emails, and chats
• Escalate complex cases to the internal team
• Assist customers with inquiries regarding device additions, login guidance, password retrieval, cancellations, policy, and subscription questions
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI

The items listed in the benefits section may vary depending on the terms of engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. Specific terms, including compensation, benefits, and work conditions, will be clearly defined in the agreement if selected. Equal treatment of candidates is adhered to, prohibiting discrimination on any grounds protected by law.