Senior SAP FI/CO Specialist | Managed Services Operations

The Application Evolution Services team is part of PwC Poland. The team monitors application operations in real-time, improves existing products, introduces new functionalities, and supports clients by repairing, documenting, and training. They deploy innovative Customer Experience solutions for clients.

• Bachelor's degree in Information Technology, Business Administration, or related field.
• In-depth understanding of Financial Accounting (FI) and Controlling (CO) modules within SAP.
• Expertise in SAP Financial Accounting (FI) and Controlling (CO) modules with strong capabilities in managing processes related to SAP F2R-FI (Accounting) and SAP F2R-CO (Controlling).
• Ability to configure General Ledger, Accounts Payable/Receivable, Asset Accounting, and Cost Center Accounting.
• Proven experience in the SAP AP F2R-PS2F process (Project Start to Finish), including project structuring, budgeting, and financial planning within SAP.
• Proficiency in SAP Treasury and Risk Management (TRM).
• Knowledge of Financial Statements and Group Reporting functionalities is a plus.
• Very good understanding of SAP S/4HANA On-Premise (2020).
• General knowledge of integration processes of 3rd party systems with the SAP FI module.
• Strong analytical skills to diagnose issues and develop effective solutions for complex problems.
• Ability to maintain and enhance customer relationships through effective communication and support.
• Familiarity with ticket management systems to track and manage support requests efficiently.
• Understanding of project management principles to successfully manage small-scale projects and changes.
• Excellent communication skills to interact with team members and clients, both verbally and in writing.
• Willingness to stay updated with the latest SAP developments and adapt to new tools and technologies.
• Ability to work independently and manage multiple priorities.
• SAP certifications in relevant modules (preferred).
• Understanding of ITIL principles and the overall managed service process.
• Very good command of English, both spoken and written; knowledge of German is an additional advantage.
• Strong proficiency in using new technologies and AI-based tools in daily work (e.g., task automation, information analysis, content creation).

• Analyze and resolve complex technical issues in SAP S/4HANA related to SAP FI, CO, TRM modules and customer-specific solutions.
• Provide 2nd and 3rd Line Support to address and resolve tickets related to SAP FICO modules and customer-specific solutions.
• Conduct detailed problem analysis to diagnose issues, understand root causes, and configure SAP systems to develop effective solutions.
• Collaborate with 1st-Level support and other IT teams to ensure timely resolution of issues.
• Foster strong relationships with clients by addressing support topics promptly and effectively.
• Regularly analyze and report on ticket trends to identify recurring issues and potential improvements.
• Lead and execute minor projects and system changes tailored to meet specific customer needs and requirements.
• Maintain comprehensive documentation of support issues, solutions, and project changes to ensure transparency and knowledge sharing.

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