Senior SAP FI Specialist with German | Managed Services Operations

The Application Evolution Services team is part of PwC Poland. The team monitors application operations, responds in real-time, improves existing products, introduces new functionalities, repairs, creates change requests, documents, and occasionally trains clients' employees. They deploy innovative Customer Experience solutions for clients.

• Minimum 5 years’ experience with SAP FI and S/4HANA (Public Cloud is a plus).
• Written and spoken German at minimum B2 level.
• Written and spoken English at minimum B2 level.
• Experience implementing business processes with SAP standard software (S/4HANA or BW/4HANA) and customer-specific enhancements.
• Understanding of third-party system integration with SAP FI.
• Analytical skills to diagnose issues and deliver effective solutions.
• Ability to build and maintain strong client relationships.
• Familiarity with ticket management systems.
• Basic project management skills for small-scale changes.
• Ability to work independently and manage multiple priorities.
• Commitment to continuous learning and adapting to new technologies.
• University degree (Bachelor/Master) or equivalent.
• Strong proficiency in using new technologies and AI-based tools in daily work (e.g., task automation, information analysis, content creation).

Nice to have:

• SAP certifications in relevant modules.
• Understanding of ITIL principles and the overall managed service process.

• Analyse and resolve complex technical issues in SAP S/4HANA, focusing on SAP FI modules and tailored client solutions.
• Provide 2nd and 3rd line support to address and resolve tickets efficiently.
• Conduct detailed problem analysis to identify root causes and configure SAP systems.
• Collaborate with 1st-level support and cross-functional IT teams to deliver timely resolutions.
• Build trusted relationships with clients by addressing support topics promptly and professionally.
• Monitor and report on ticket trends to identify recurring issues and drive continuous improvement.
• Lead and execute minor projects and system changes meeting specific client needs.
• Maintain clear documentation of issues, solutions, and project changes to support transparency and knowledge sharing.

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