SAP HCM Specialist | Managed Services Operations

The Application Evolution Services team is part of PwC Poland. The team monitors application operations in real-time, improves existing products, introduces new functionalities, and supports clients by deploying innovative Customer Experience solutions.

• Bachelor's degree in information technology, Business Administration, or related field.
• General knowledge of integration processes of third-party systems with the SAP HR module.
• General knowledge of SAP SuccessFactors Employee Central (EC) platform, including its functionality and capabilities.
• Basic knowledge of Zalaris People Hub as a plus.
• Ability to monitor and manage interfaces between SAP SuccessFactors EC and third-party systems, including employee data transfer, organizational data, cost center, absences, wage types, General Ledger file transfer, Travel and Expenses, additional payments, and SEPA XML files.
• Strong analytical skills to diagnose issues and develop effective solutions.
• Ability to maintain and enhance customer relationships through effective communication and support.
• Familiarity with ticket management systems.
• Understanding of project management principles for small-scale projects and changes.
• Excellent verbal and written communication skills.
• Willingness to stay updated with the latest SAP developments and adapt to new tools and technologies.
• Ability to work independently and manage multiple priorities.
• SAP certifications in relevant modules (preferred).
• Understanding of ITIL principles and managed service processes.
• Very good command of English; knowledge of German is an additional advantage.
• Strong proficiency in using new technologies and AI-based tools in daily work (e.g., task automation, information analysis, content creation).

• Provide support to address and resolve tickets within the SAP SuccessFactors Employee Central (EC) platform, ensuring timely and effective solutions.
• Conduct detailed problem analysis to diagnose issues thoroughly, understand root causes, and configure SAP systems to develop effective solutions.
• Collaborate with 1st-Level support and other IT teams to ensure timely resolution of issues and smooth workflow.
• Foster strong relationships with clients by addressing support topics promptly and effectively, ensuring customer satisfaction and trust.
• Regularly analyze and report on ticket trends to identify recurring issues and potential improvements.
• Lead and execute minor projects and system changes tailored to meet specific customer needs and requirements.
• Maintain comprehensive documentation of support issues, solutions, and project changes.
• Monitor integrations between third-party systems and SAP SuccessFactors EC to ensure smooth data flow and address discrepancies quickly.

Candidates must send their CV in English. Personal data will be processed for recruitment purposes by PwC Business Services sp. z o.o. sp.k. or another PwC entity running the recruitment process. #LI-AT1 #LI-Hybrid