Time Management Implementation Lead

Our Internal Business Application Centre (IBACentre) team supports core business functions by implementing applications that enable more efficient work and delivery of top-notch services. The team manages core and global business applications, ensuring continuous operation and precise handling of customer relationships and incidents.

• Minimum 5 years of progressive experience leading IT transformation including operations and policy
• Experience delivering change management strategies and IT transformation initiatives
• Experience working in a global organisation with cross-cultural communication exposure
• Ability to manage and operate budgets to support agreed service levels
• Experience implementing and directing time management work across Enterprise Architecture, PMO, Communications & Change Management, and Portfolio & Investment Management
• Ability to respond to staff questions and support the time management strategy
• Experience collaborating and influencing stakeholders to meet time management requirements
• Ability to identify business issues and coordinate with IT leaders to maintain alignment with firm direction
• Understanding of Direct Account Management services for assigned initiatives or territories
• Working knowledge of security operations and information security standards (e.g., ISO 27001)
• Ability to build effective relationships with key stakeholders (local IT, HC, finance leadership)
• Experience communicating SLAs and analysing variances in performance levels
• Ability to identify opportunities for continuous improvement in processes and service delivery
• Customer focus, commercial awareness and strategic thinking capability
• Experience providing high levels of customer service in a large organisation
• Demonstrated knowledge of new technologies and AI-powered tools in daily work (e.g., task automation, information analysis, content creation)

Nice to have:

• Bachelor’s degree in IT, Computer Systems Analysis or Management Information Systems

• Deliver the global time capture cloud solution into member firms in line with Global IT processes and governance
• Support Business Programme Leaders in managing the solution lifecycle in partnership with Solution Architects, Business Analysts, Technical & Development teams, and Service Operations
• Act as the first point of contact for the client in day-to-day implementation matters
• Host workshops and ad-hoc meetings for requirements clarification and solution discussions
• Coordinate implementation progress to meet project and operational targets
• Support continuous enhancement of solution deployment standards and practices

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