ServiceNow ITOM Architect

• Proven experience as ServiceNow Architect / Senior Consultant
• Strong hands-on expertise in ServiceNow ITOM modules: Discovery, Service Mapping, Event Management, CMDB & CSDM
• Excellent understanding of ServiceNow platform architecture
• Experience integrating ServiceNow with external systems
• Ability to lead workshops and engage with senior stakeholders
• Strong analytical and problem-solving skills
• English level: C1 (advanced / fluent) – mandatory (ability to work with international clients & teams)

Nice to have:

• ServiceNow Certified System Administrator / CIS-ITOM / CTA
• Experience with cloud environments (AWS / Azure / GCP)
• Knowledge of ITIL / Agile frameworks
• Pre-sales / client-facing experience

• Own end-to-end architecture and solution design within the ServiceNow platform
• Lead ITOM initiatives including Discovery, Service Mapping, Event Management, CMDB
• Define technical standards, best practices, and governance models
• Collaborate with stakeholders to align platform capabilities with business objectives
• Guide development teams and perform architectural reviews
• Ensure performance, scalability, and security of solutions
• Support pre-sales activities when required (estimations, solution proposals)