Junior IT Support Specialist

The IT department provides crucial and business-critical systems and services, including delivering computers, configuring services, ensuring security, and automating internal processes and workflows. The role focuses on first line IT support, primarily addressing local site needs and supporting remote employees worldwide.

• Fluent in English and Polish (spoken and written)
• Very good communication skills
• Open and helpful attitude
• Precision and care for details in routine tasks
• Self-sufficiency with respect to security policies and procedures
• Basic knowledge of operating systems and computer hardware
• Basic knowledge of computer networks and connectivity troubleshooting

Nice to have:

• Experience installing various operating systems and dual boot configurations
• Experience troubleshooting common computer hardware issues
• Knowledge of up-to-date computer hardware components

Ticket Management:

• Solve and monitor ticket status and update users in real-time within the Jira Service Management system
• Ensure proper communication in tickets aligned with workflows and escalation paths within defined SLA times

Systems & Hardware Administration:

• Manage users, groups, mailboxes, and endpoints (M365 Entra ID, Intune, Mosyle)
• Manage licenses and subscription products (M365, GCP, Azure, AWS)
• Install and change endpoint operating systems (Windows, macOS, Linux)
• Manage IT assets including inventory, stock, purchases, sales, and insurance requests
• Write and update manuals and documentation for users and IT crew
• Manage printers

Security:

• Manage incidents such as phishing, malware, lost/stolen computers, and exceptions in cooperation with the CyberSec team
• Review quarantines
• Align endpoint compliance (antivirus, drive encryption, secure boot)
• Apply and ensure security standards are in place
• Define policies and configuration requirements aligned with security standards
• Follow security policy and educate users

Support Users:

• Provision and deprovision equipment for onboarding and offboarding
• Prepare and manage office desk equipment
• Provide technical support and repair of computer equipment (excluding client/project equipment), coordinating with external repair services
• Troubleshoot network connectivity
• Manage audio/video equipment for conference rooms (Logitech with Microsoft Teams)
• Support meetings and events in Spyrosoft Group offices