Business Analyst - Salesforce CRM

You will join a global Salesforce CRM Program, working as a key link between business stakeholders and technical teams. The role focuses on delivering high-quality Salesforce solutions across Sales Cloud and Service Cloud, supporting business growth, operational efficiency, and global standardization. You will collaborate with cross-functional and multi-regional teams to ensure business requirements are clearly defined, validated, and successfully delivered. The project is planned to run until the end of 2026.

• 4–5 years of experience as a Business Analyst in CRM or enterprise systems
• Hands-on experience with Salesforce (Sales Cloud and/or Service Cloud)
• Strong experience in writing user stories, acceptance criteria, and Business Requirements Documents (BRDs)
• Solid understanding of ERP systems and system integrations
• Proven ability to translate business needs into scalable technical solutions
• Strong analytical and problem-solving skills
• Excellent communication skills with ability to work with both business and technical stakeholders
• Experience working in Agile / Scrum environments

Nice to have:

• Salesforce certifications (e.g. Business Analyst, Administrator)
• Experience working on global or multi-regional programs
• Knowledge of Salesforce Marketing Cloud or Data Cloud
• Familiarity with tools such as Jira, Confluence, Lucidchart, or similar
• Experienced in using AI tools in day-to-day workflow

• Gather, analyze, and document business requirements from stakeholders across multiple regions
• Translate requirements into user stories, acceptance criteria, and functional specifications
• Create and maintain Business Requirements Documents (BRDs) and secure stakeholder approval
• Manage and prioritize the product backlog in collaboration with Product Managers
• Act as the first point of contact for reported issues, ensuring proper triage before escalation
• Validate delivered solutions during BA testing and ensure compliance with acceptance criteria
• Identify gaps in processes, documentation, and system configuration
• Standardize documentation practices and CRM standards to reduce technical debt
• Develop and maintain process maps, data flows, and system documentation
• Analyze ERP systems and document Salesforce integration points
• Identify integration risks, data inconsistencies, and delivery blockers
• Facilitate sprint reviews and ensure strong stakeholder engagement
• Prepare demo scripts, sprint updates, and progress summaries
• Provide regular leadership updates on progress, risks, and priorities
• Lead workshops, interviews, and review sessions with business and technical teams
• Act as an escalation point for cross-functional challenges
• Build strong relationships with internal teams and external partners