Product Operations Team Lead

Fundraise Up is a global fundraising platform that powers tens of millions of dollars in donations monthly for nonprofits worldwide. The platform focuses on innovation for faster load times, higher conversion rates, global payment support, and accessibility-first design. It is trusted by leading nonprofits such as UNICEF and the Alzheimer’s Association, and has a 4.9/5 rating across top software review platforms.

• Process design experience: built or significantly improved operational processes in product or tech environments.
• Cross-functional influence: ability to align people without direct reporting lines and drive decisions across teams.
• Metrics-driven: track adoption and satisfaction, set baselines, and measure changes.
• Bias toward scalability: distinguish between one-off fixes and scalable solutions.
• Full ownership of domain: accountable for outcomes and solving blockers.
• AI automation fluency: experience using AI tools to automate workflows and identify high-leverage automation.
• Fluent English (C1+).

• Be the primary entry point for new Product Ops initiatives: prioritize, decide resourcing, and route initiatives.
• Lead major cross-team process changes: design frameworks, align stakeholders, and drive adoption.
• Own cross-team processes across Product, Design, and Analytics departments requiring central coordination (e.g., quarterly planning, goal decomposition, metrics alignment).
• Build and maintain shared frameworks and artifacts such as prioritization logic, metrics models, and decision templates.
• Identify and escalate systemic process problems requiring cross-team or leadership decisions.
• Drive AI automation of product workflows: identify opportunities, build or oversee solutions, measure impact, and scale effective solutions.
• Manage Product Ops focus and workload to ensure work moves the needle and avoids reactive noise.

We are an equal opportunity employer committed to creating an inclusive environment and do not discriminate based on race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, disability, or other protected characteristics.