Senior WPS Global Product Services Manager

This role is part of the Wealth & Premier Solutions (WPS) Global Product Services team within HSBC Technology Poland. The team partners with the WPS OpCo to drive the design and execution of global product target operating models and frameworks, focusing on industrialisation of global WPS third party and market data management to realise efficiencies, reduce risk, enhance governance, and deliver improved client outcomes. The role covers the full scope of WPS products, platforms, and propositions and involves collaboration with all WPS markets, other HSBC lines of business, and external third parties.

• Detailed understanding of Private Banking, Wealth Investment, and Retail Banking products, platforms, capabilities, and business processes supporting end to end lifecycle management.
• Detailed understanding of the product governance process.
• Experience in writing procedures, operating instructions, and/or frameworks.
• Proven track record of delivery across multiple markets with understanding of Agile methodology and change management lifecycle.
• Experience operating effectively in ambiguous and matrixed structures across countries and time zones with strong ability to influence senior stakeholders.
• Strong understanding of regulatory frameworks, operational risk, and front-to-back processes.
• Experience onboarding and managing external third parties.
• Excellent organisational, analytical, and communication skills with focus on delivering high standards and quality and ability to work autonomously.
• Communication skills.

• Lead the end-to-end design, enhancement, and governance of the WPS Global Product Operating Framework across Wealth, Private Bank, and Retail products.
• Drive product lifecycle management optimization with digital solutions and cross-functional alignment to deliver operational efficiency gains, audit actions, and regulatory expectations.
• Assess new global product applications to advise on operational readiness as part of the WPS product governance new product approval process.
• Serve as a key strategic partner to global product heads, 2LOD, and technology teams in building scalable, agile, and resilient product governance infrastructure.
• Drive global product simplification initiatives across WPS and in collaboration with other HSBC lines of business.
• Design, operationalise, and embed new WPS product target operating models requiring cross HSBC line of business collaboration and implementation across multiple markets and products.
• Review and optimise WPS operating processes spanning multiple markets, products, and platforms for key metrics such as efficiency, digitisation maturity, and risk.
• Manage third party identification, onboarding, contracting, and oversight processes for global third party engagements ensuring alignment to the third party risk management framework.
• Manage and execute business change initiatives for the benefit of central WPS teams across products.
• Work with Change Execution to support delivery of the WPS strategic change and digitisation agenda as a business SME.
• Operationalise key WPS business outcomes through the Agile Value Stream methodology.