Product Manager

The Product Manager is responsible for the end-to-end lifecycle of the IT product Clinical Diagnostic, which is the primary Laboratory Information Management System for the Clinical Diagnostics business and supports additional global activities.

• Proven experience as a Product Manager, Product Owner, or in a similar role within an IT environment.
• Strong understanding of software and IT product lifecycles and experience working with cross‑functional teams (business, IT and vendors).
• Familiarity with agile and hybrid delivery models such as Scrum or SAFe.
• Broad understanding of IT systems, applications, integrations and data flows; awareness of ITSM and delivery tools (e.g. ServiceNow, Jira, Azure DevOps).
• Knowledge of security, compliance and regulatory constraints relevant to enterprise IT.
• Demonstrated ability to prioritise based on value, risk and effort and to translate business needs into actionable requirements.
• Data‑driven decision‑making mindset, strong communication and stakeholder management skills, and the ability to influence without formal authority.
• Structured, proactive and results‑oriented working style with the capacity to navigate complex organisational environments.
• Desirable: background in Testing, Inspection and Certification (TIC) industry and/or Healthcare.
• Desirable: prior experience in LIMS product development and deployment.
• Fluent English

Product Strategy and Vision:

• Define and maintain the product vision, objectives, and value proposition.
• Translate business strategy into a clear and actionable product roadmap.
• Ensure alignment with enterprise architecture, security, and regulatory compliance requirements.
• Own product success metrics, including value delivered, adoption, user satisfaction, and cost performance.

Stakeholder and Business Alignment:

• Act as the single point of contact for the product across business and IT stakeholders.
• Collect, analyse, and prioritise business needs and user feedback.
• Facilitate decision-making between business, IT and external partners; communicate roadmap, priorities and trade-offs transparently.

Backlog and Requirements Management:

• Own and maintain the product backlog, defining and prioritising epics, features and requirements based on business value.
• Ensure requirements are clear, testable and understood by delivery teams; balance functional, non‑functional, regulatory and operational needs.
• Identify and document the business value of IT requirements and arbitrate priorities with business sponsors.

Delivery and Execution:

• Collaborate with delivery teams (internal or external) to plan and deliver increments.
• Support sprint planning, reviews and demonstrations as required.
• Ensure delivered solutions meet business expectations and quality standards and validate outcomes with stakeholders and users.

Lifecycle, Operations and Continuous Improvement:

• Manage the product across its lifecycle from ideation to retirement.
• Collaborate with support and operations to ensure stable and efficient run activities.
• Identify improvement opportunities using usage data, incident reports and user feedback to optimise value, cost and experience.

Financial and Vendor Management:

• Support forecasting and budget tracking for the product and contribute to business cases and cost/benefit analyses.
• Coordinate with vendors and service providers where applicable to secure delivery and operational support.

Communication and Reporting:

• Provide regular product status updates and reporting to stakeholders.
• Prepare dashboards covering value, adoption, delivery progress and risks.
• Lead or participate in Product Review and Steering meetings as required.