Lead Systems Administrator – Endpoint Engineering

The Lead Systems Administrator is a senior, direct technical leader responsible for the reliability, security, and scalability of the company’s endpoint ecosystem, ensuring endpoints are managed and secured as a critical "front door" to corporate systems.

• Demonstrated experience leading endpoint administration/engineering in an enterprise environment.
• Strong troubleshooting skills across endpoint policy/configuration, deployment workflows, and operational issues.
• Proven ability to document processes, develop operational standards, and improve systems proactively.
• Strong collaboration and communication skills to work effectively across IT Operations and Security stakeholders.

Endpoint Management Platform Ownership:

• Own and continuously improve endpoint management capabilities for secure, scalable provisioning, configuration, compliance, and software delivery.
• Lead initiatives in Intune optimization, Autopilot improvements, and endpoint analytics/advanced reporting.
• Drive platform reliability through monitoring, health checks, and lifecycle management of endpoint tooling.

Endpoint Security Baselines & Vulnerability Reduction:

• Implement and support endpoint security controls and hardening baselines with Security teams.
• Lead vulnerability remediation programs and security tool integrations.
• Maintain enterprise security expectations while preserving end-user productivity.

Provisioning, Deployment, and Change Execution at Scale:

• Own endpoint provisioning workflows and zero-touch/low-touch deployment practices.
• Partner with teams to ensure endpoint changes align with compliance and security expectations.

Tier 3/4 Escalation, Incident Response, and Problem Management:

• Act as top-level escalation point for complex endpoint incidents.
• Lead root cause analysis and implement durable fixes to prevent repeated incidents.

Automation & Operational Excellence:

• Build and support automation to reduce manual work and improve consistency.
• Establish and enforce best practices optimizing for scale and end-user outcomes.

Documentation, Knowledge Transfer, and Enablement:

• Create and support runbooks, operational playbooks, and documentation.
• Provide technical enablement to Service Desk and partner teams to reduce escalations.

Cross-Team Collaboration & Stakeholder Partnership:

• Collaborate across IT Operations and Security with multiple internal stakeholders.
• Partner with Security, vendors, and IT teams on endpoint projects and improvements.
• Contribute to roadmaps and delivery processes including endpoint modernization and least privileged access improvements.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected basis, in accordance with applicable law.