Engineering Business Operations Manager

Box (NYSE:BOX) is the leader in Intelligent Content Management. Their platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. Founded in 2005, Box serves leading global organizations and is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.

• 5+ years of experience in business operations, engineering operations, or a related operational role.
• Strong operational and process ownership with ability to guide teams through planning cycles and reporting.
• Experience driving OKR tracking, KPI measurement, and performance reporting for technical or engineering teams.
• Ability to recognize optimization opportunities and improve team functions; comfort with workflow design and continuous improvement.
• Analytical mindset to interpret data, identify bottlenecks, and translate findings into actionable recommendations.
• Excellent written and verbal communication skills; ability to create clear presentations and reports for leadership.
• Proven track record of building strong relationships with cross-functional partners and engineering leaders.
• Ability to manage multiple priorities in a fast-paced environment; experience in a scaling tech company is a plus.
• Experience in Engineering or Technical Operations; familiarity with software development lifecycles and engineering metrics.
• Proficiency with data and reporting tools such as Excel, Tableau, and JIRA.
• Experience supporting EMEA or other international teams; comfort with distributed and cross-time-zone collaboration.
• Bachelor's degree in Business, Operations, Engineering Management, or a related field preferred.

• Own optimization strategies and recognize opportunities to improve team functions; design and improve operational workflows to reduce friction and increase efficiency.
• Guide and prepare Engineering teams across EMEA for all planning and reporting processes, including Annual Planning, Quarterly Planning, Quarterly Business Reviews (QBRs), monthly Operational Reviews, and related cadences.
• Drive and maintain OKR tracking and KPI measurement for engineering teams; build reporting and dashboards that give leadership clear visibility into performance and progress against goals.
• Partner with Engineering leadership on production support and SLA management; monitor SLA performance, and support resolution and communication.
• Compile and analyze data from engineering and cross-functional partners to assess performance, identify operational bottlenecks, and support strategic decisions.
• Create and deliver presentations and materials for leadership and business reviews; ensure consistent, accurate reporting across EBOS and Build organization stakeholders.
• Collaborate with Product, Engineering, and Finance on planning alignment, resource allocation, and operational initiatives.
• Support ad-hoc Engineering Business Operations (EBO) initiatives.

Boxers are expected to work from their assigned office a minimum of 3 days per week, with a focus on Tuesdays and Thursdays.