Senior Product Designer - Lifecycle Growth

At Text, we're building a new category around customer communication, powered by real-time data. We're looking for a Senior Product Designer to join our Lifecycle Growth team - someone who gets more excited by business outcomes than pixel-perfect screens, and who wants to design where every experiment, banner, and flow is tied to a real revenue or activation metric. This is initially a maternity cover (~12 months) with a strong path to a permanent role for the right person — in an organization our size, we always find a place for great specialists. This isn't a role for someone who wants to be handed perfectly-scoped tickets. We work like adults running our own startup inside Text: high autonomy, weekly cadence, async-first, and zero hand-holding.

• You take ownership. Every designer at Text is expected to act like the design lead for everything they ship.
• You think business-first. You can read a metric, understand why it matters, and design toward moving it.
• You move fast. You'd rather ship a rough test this week and learn than ship a polished screen next quarter and hope.
• You're comfortable with ambiguity. Our team is post-reorg, our product is newer than LiveChat with smaller data volumes, and our roadmap shifts.
• You're AI-native or eager to be. You use AI tools as a multiplier, not a curiosity.
• You communicate clearly and directly. You give and receive feedback without ego.

Nice to have:

• Experience working on a product (vs. agency or marketing-only).
• Background in SaaS, B2B, or product-led growth.
• Experience writing product copy.
• Hands-on experience with AI-assisted design or prototyping tools (Cursor, v0, etc.)

• Taking end-to-end ownership of design work - from business discovery and problem definition, through design, testing, and shipping.
• Designing for business outcomes: activation, conversion, retention. You'll define what success looks like in numbers.
• Running live experiments - activation banners, in-product nudges, A/B tests, and lifecycle communications that move Trial > QL > Subscriber.
• Collaborating with designers across Activation and other product teams, contributing to design critique and shared thinking.
• Occasional experiments that go beyond Activation - and affect acquisition, retention and monetization.
• Writing copy - at Text, designers write the first version of product copy.
• Working AI-natively - using tools like Cursor to build interactive mockups and accelerate your work.