IT Support Specialist

LTG Cargo Polska sp. z o.o. is a 100% subsidiary of the Lithuanian rail transport operator AB "LTG Cargo", part of the largest railway group in the Baltic countries AB "Lietuvos geležinkeliai" (LTG). It ranks 10th in the European Union by freight transport volume. The company started operations in the Polish market in 2020, focusing on optimizing transport services through synergy of various transport means, technical progress, and IT technologies.

• Minimum 1-2 years of experience in a similar position
• Good knowledge of Windows environment
• Ability to work with Active Directory
• Very good knowledge of Microsoft Office suite
• Basic knowledge of TCP/IP, DNS, DHCP
• Ability to diagnose network and office hardware problems
• English language proficiency at minimum B2 level (spoken and written)
• Experience with ServiceNow, Comarch, Linux, and Roger access systems (nice to have)
• Analytical thinking and effective problem diagnosis
• Good work organization and priority setting
• Customer service orientation and high user support culture
• Patience and composure when working with users of varying technical knowledge
• Teamwork skills and effective cooperation with other departments
• Willingness to develop and acquire new knowledge
• Reliability, meticulousness, conscientiousness
• Readiness for on-site work and business trips to offices in Katowice or Warsaw

• Provide remote and local technical support for employees (1st line support)
• Register and handle tickets in the ticketing system
• Diagnose and resolve hardware and software issues
• Install, configure, and maintain computers, phones, and tablets
• Prepare and implement new workstations (hardware and software)
• Manage user accounts and assign permissions
• Support LAN/WiFi and VPN networks
• Create and update technical documentation
• Inventory hardware and manage licenses
• Support users in IT system usage
• Collaborate with 2nd line support and other IT teams
• Cooperate with external service providers
• Participate in weekend duty shifts as agreed