Cloud Operations Architect , AWS Enterprise Support CEE

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. AWS Global Services includes experts who help customers design, build, operate, and secure their cloud environments. The Cloud Operations Architect role supports Enterprise Support customers ranging from startups to large enterprises undergoing transformation.

• Experience with operational parameters and troubleshooting for three of the following: compute, storage, networking, CDN, databases, DevOps, big data and analytics, security, applications development in a distributed systems environment
• Experience in technical engineering
• Fluency in Russian language

Nice to have:

• Experience with AWS services or other cloud offerings
• Experience in internal enterprise or external customer-facing environment as a technical lead

• Build solutions, provide technical guidance and advocate for the customer
• Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
• Develop trusting relationships with customers, understanding their business needs and technical challenges
• Drive technical discussions regarding incidents, trade-offs, and risk management
• Consult with partners from developers through to C-suite executives
• Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
• Proactively find opportunities for customers to gain additional value from AWS
• Provide detailed reviews of service disruptions, monthly & quarterly metrics, detailed pre-launch planning
• Solve problems as customers migrate workloads to the cloud
• Uplift customer capabilities by running workshops, immersion days, etc.

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